Terms of Service

Last Updated: August 13, 2026

Welcome to Doze SMS ("we," "our," or "us"). By accessing or using our software, applications, and services (collectively, the "Services"), you (the "Customer," "User," or "You") agree to be bound by these Terms of Service (the "Terms").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Description of Services

We provide an AI-powered communication and scheduling platform. The Services utilize artificial intelligence ("AI") models and third-party telecommunications APIs to automate text messaging, voice calls, and booking procedures on behalf of your business.

2. Artificial Intelligence, Output, and Human-in-the-Loop

2.1. Probabilistic Nature of AI. You acknowledge and agree that the Services utilize AI systems that are probabilistic in nature. The AI may generate outputs, responses, or actions (collectively, "AI Output") that are inaccurate, incomplete, or fabricated ("Hallucinations").

2.2. No Guarantee of Accuracy. We make no warranties, express or implied, regarding the accuracy, reliability, or appropriateness of any AI Output. AI Output does not constitute professional, legal, medical, or financial advice.

2.3. Human-in-the-Loop Requirement. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY AND SUITABILITY OF ALL AI OUTPUT. You agree to exercise human oversight ("Human-in-the-loop") over the actions taken by the Services on your behalf. Any reliance on AI Output without human verification is at your sole and absolute risk.

3. Telecommunications and TCPA Compliance

3.1. Customer Responsibility for Consent. The Services allow you to send automated SMS, MMS, and voice calls to your clients ("End-Users"). You represent, warrant, and covenant that you have obtained prior express written consent from every End-User before using the Services to contact them, as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, the Telemarketing Sales Rule (TSR), and all other applicable federal, state, and local laws and regulations.

3.2. Opt-Out Mechanisms. You agree to promptly honor all opt-out requests (e.g., "STOP" replies) and maintain an accurate Do-Not-Call (DNC) list.

3.3. TCPA Indemnification. You agree to fully defend, indemnify, and hold us harmless from any and all claims, lawsuits, statutory damages, penalties, or attorneys' fees arising out of or related to your failure to obtain proper consent or your violation of the TCPA or any similar law.

4. Limitation of Liability

4.1. General Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.

4.2. Total Liability Cap. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

4.3. Absolute Waiver for AI Output. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, WE SHALL HAVE ZERO LIABILITY FOR ANY DIRECT OR INDIRECT DAMAGES, LOSSES, OR BREACHES OF CONTRACT CAUSED BY INCORRECT, FABRICATED, OR HARMFUL AI OUTPUT ("HALLUCINATIONS").

5. Third-Party Dependencies

Our Services rely on third-party APIs and infrastructure, including but not limited to OpenAI, LLC and Twilio Inc. (the "Sub-processors"). We are not responsible for any downtime, outages, data breaches, or changes in service terms caused by these Sub-processors.

6. General Provisions

6.1. Severability. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

6.2. Entire Agreement. These Terms constitute the entire agreement between you and us regarding the use of the Services, superseding any prior agreements between you and us relating to your use of the Services.

6.3. Governing Law and Arbitration. These Terms shall be governed by the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising out of these Terms shall be resolved through binding arbitration in the United Kingdom, rather than in court.

6.4. UK Customers (B2B). The Services are strictly provided for business use. By using the Services, you confirm you are acting in the course of your trade, business, craft, or profession. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply to this Business-to-Business (B2B) contract. This agreement shall be governed by the laws of England and Wales.

Contact Us: For any questions about these Terms, please contact us at support@dozesms.com