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Refund Policy

Last Updated: August 13, 2026

This Refund Policy applies to all subscription plans and payments made for the Doze SMS Services. This policy is incorporated by reference into our Terms of Service.

1. Subscription Services

Our Services are provided on a recurring subscription basis (monthly or annual). By subscribing, you authorize us to charge the applicable fees to your designated payment method at the beginning of each billing cycle.

2. Refund Eligibility

2.1. Within 7 Days (Money-Back Guarantee). If you are a new subscriber and are not satisfied with the Services, you may request a full refund within 7 calendar days of your initial purchase, provided that:

  • You have not processed more than 50 AI-powered conversations through the platform.
  • Your account has not been suspended for violations of our Acceptable Use Policy.

2.2. After 7 Days. After the 7-day period, or if you have exceeded the usage threshold above, no refunds will be issued for the current billing cycle. You may cancel your subscription at any time to prevent future charges, but the cancellation will take effect at the end of your current billing period.

3. No Refunds For

  • Installation & Configuration Fees: Any upfront fees charged for system setup, custom AI prompting, and number porting are entirely non-refundable once the setup process has commenced. This fee covers human labor and administrative costs.
  • Partial months or unused portions of a billing cycle.
  • Accounts terminated due to violations of our Terms of Service or Acceptable Use Policy.
  • Third-party costs incurred on your behalf (e.g., Twilio SMS fees, AI API usage).

4. How to Request a Refund

To request a refund within the eligible period, please contact us at support@dozesms.com with your account details. We will process approved refunds within 5-10 business days to the original payment method.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in permanent suspension of your account and collection action for the disputed amount.

Questions? Contact us at support@dozesms.com.